Shipping Policy (USA, Canada & Worldwide)
Fast, discreet, and reliable delivery. Orders placed before 2:00 PM EST ship the same business day.
Same-Day Order Processing
We take fulfillment seriously. All orders placed Monday through Friday before 2:00 PM Eastern Standard Time (EST) are processed, packed, and handed to the courier the exact same business day. Orders placed after 2:00 PM EST, on weekends, or on postal holidays ship first thing the following business day.
Standard Ground
3–5 Business Days. FREE on orders $75+ (or $6.95 flat rate). Fully tracked via USPS or UPS.
Priority Express
2–3 Business Days. Flat rate $12.95 via USPS Priority Mail with guaranteed tracking and priority queueing.
UPS Overnight Air
Next Business Day delivery by 3:00 PM. Calculated at checkout for urgent botanical needs.
Shipping to Canada
We proudly ship to all Canadian provinces (including Ontario, British Columbia, Alberta, Quebec, Nova Scotia, and Manitoba). Shipments are dispatched via Canada Post Expedited International or UPS Worldwide with full tracking. Delivery times range from 4 to 7 business days. All packages cross customs with proper botanical classification paperwork.
100% Discreet Packaging Guarantee
We respect your privacy completely. All orders are packed in unmarked, neutral brown boxes or sturdy padded bubble envelopes. There is no mention of “ZOHM”, “Kratom”, “Alkaloids”, or botanicals anywhere on the exterior shipping label. The return shipping address displays a discreet corporate fulfillment name.
State & Municipal Shipping Exclusions
Due to state and municipal legislation, we DO NOT ship to the following US states, counties, or municipalities:
- Banned States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin.
- Banned Counties & Cities: San Diego City & Oceanside (CA); Sarasota County (FL); Alton, Edwardsville, & Jerseyville (IL); Union County (MS); Monument (CO).
Our checkout system automatically validates destination zip codes against this compliance matrix. Any orders placed to restricted zones will be auto-canceled and refunded immediately.